Shopify brands have become extremely good at pushing messages: email flows, SMS campaigns, retargeting ads, social posts. Customers, on the other hand, have become just as good at ignoring them. Inboxes are saturated, acquisition costs keep rising, and attention is increasingly scarce.
One channel still cuts through when it is used carefully: a real conversation. The phone may feel outdated, but it offers something modern ecommerce often lacks: instant clarity. And in 2026, AI Voice Agents are making inbound calling practical at scale by answering routine questions instantly and escalating edge cases to humans.
This guide explains what Shopify-focused AI voice tools do, what to look for, and the best options to consider in 2026.
Where AI Voice Agents Work Best in Shopify
AI Voice Agents are most valuable on inbound calls that are repetitive, time-sensitive, or need instant reassurance. The four strongest use cases are:
- 24/7 FAQ hotline: returns, shipping, warranty, sizing, product basics, with escalation when needed
- Automated order status and tracking: “Where is my order?” with real-time Shopify status, tracking, ETA, plus optional SMS link
- VIP call escalation: detect VIP callers, capture the reason, pull order/cart context, route to a human or flag urgent callback after-hours
- Lead qualification by phone: ask a few questions, summarize intent, route live or queue follow-up with full context
8 Best AI Voice Agents and Calling Tools for Shopify in 2026
1. Consio
Consio positions itself as a phone platform for ecommerce with an AI Voice Agent that can answer inbound calls 24/7, handle FAQs, and route high-intent calls to a rep with Shopify context.
What it offers
- 24/7 inbound answering with FAQ handling and routing to humans
- Shopify context for customer/order-aware conversations
- Call recordings, transcripts, and AI summaries
Pros
- Strong Shopify-first positioning and call logging/summaries
- Clear case study on inbound coverage and missed calls
Cons
- If you only need a very narrow workflow, a simpler single-purpose tool may feel lighter
Pricing
From $30/month on Shopify App Store.
If you want to see customer stories, you can read this inbound support playbook: https://www.consio.ai/customers/inbound-support-playbook
2. Ringly.io
Ringly is an AI phone support tool purpose-built for Shopify, focused on resolving common support calls like tracking, returns, and FAQs, and escalating the rest.
What it offers
- 24/7 inbound AI phone support for common ecommerce issues
- Shopify-connected order status and support flows
Pros
- Very clear support-first focus
Cons
- More limited if you need broader multi-channel workflows (depending on your stack)
Pricing
From $99/month on Shopify App Store.
3. CallFlows (Call Flows AI)
CallFlows is a Shopify AI phone agent positioned for 24/7 inbound voice support and flexible call flows, with human handoff when needed.
What it offers
- 24/7 phone answering and guided call flows
- Human escalation when the AI cannot resolve an issue
Pros
- Emphasis on flexible call flow logic and customization
Cons
- You may need to validate how deep Shopify context and reporting go for your specific needs
Pricing
Shopify listing shows pricing starting in the $29/month range.
4. Unicall
Unicall is an inbound AI voice support app for Shopify that handles common support questions like order status, shipping, and returns.
What it offers
- 24/7 inbound AI voice support for common ecommerce FAQs
- Shopify sync for real-time answers
Pros
- Simple install and cover inbound calls positioning
Cons
- Fewer public details on advanced analytics and revenue attribution
Pricing
From $19/month on Shopify App Store.
5. Flip CX
Flip CX is a voice AI option often positioned for support automation in commerce, sold on a pay per resolved call model through helpdesk ecosystems.
What it offers
- Voice AI automation for common call intents, with escalation when needed
- Integrations via platforms like Zendesk and Gorgias marketplaces
Pros
- Pricing is tied to successful automation (resolved calls)
Cons
- More contact center flavored than Shopify-native tools
Pricing
$1.50 per automatically resolved call.
6. Omakase
Omakase is different: it is a voice-powered shopping assistant for your website rather than a phone answering tool, but it can still reduce inbound load by answering product questions while shoppers browse.
What it offers
- On-site voice shopping assistant for product Q&A and recommendations
Pros
- Strong for pre-purchase product discovery and guidance on-site
Cons
- Not an inbound phone solution (no call answering)
Pricing
From $49/month on Shopify App Store.
7. Callsy
Callsy is primarily an abandoned-cart recovery agent (it may call users and follow up via SMS), so it is not inbound-first, but it is often compared in the broader AI calling category.
What it offers
- AI agent designed for abandoned checkout recovery with calls and SMS
Pros
- Clear single-use-case focus
Cons
- Not an inbound support coverage tool
Pricing
From $29/month on Shopify App Store.
8. LiveRecover
LiveRecover is not a voice agent. It is a human-powered SMS cart recovery tool. It belongs in the recover revenue bucket rather than inbound phone support, but many Shopify teams compare it when evaluating conversational commerce options.
What it offers
- Real human agents texting shoppers to recover abandoned carts
Pros
- Human touch for objection handling via SMS
Cons
- No phone channel, and staffing economics differ from automation
Pricing
Published help doc lists a Growth plan at $49/month plus 10% of revenue generated, and a Pro plan at $199/month plus 5%.
