12 Best AI Customer Support Software: Chat Your Way to Better Service
Technological progress and the integration of artificial intelligence have swiftly transformed customer service. As companies place greater importance on enhancing the customer experience, AI-powered customer service software has become vital for providing efficient and helpful assistance.
This blog will examine some of the most capable best AI customer support software accessible in 2024 for those seeking to advance customer support activities or thinking about executing AI-enabled solutions. The information provided will empower readers to make educated choices surrounding AI adoption.
Best 12 AI Customer Support Software
1. Thena
It is very popular and famous for its customer request management processes. It utilizes integrated AI in customer request management to prioritize them according to the urgency of the issue or problem to the customer and give your tram hassle-free time to focus on the other tasks for the day. That’s just one of its features; there are many key-features in it we will discuss now-
KEY FEATURES:
- Integrated Chats/Conversation tracking system.
- Smart integration with your website and software.
- Can manage your email, web, and Slack customers.
- Data analytics for streamlined data on what’s going on.
PRICING:
| Basic | Core | Enterprise |
| $5/channel/month | $400/month | Custom Pricing |
Also Read: Best Invoice Processing Automation Software
2. Tiledesk
Focus on the most pressing and important tasks, using AI power Tiledesk prioritizes the top loft for those customers who have serious problems or issues 24 hours a day, 7 days a week. Can be integrated into your app and websites or software to give your customers enhanced customer support without costing that much in your pocket. Let us talk about its key features so we can better understand the tiles desk.
KEY FEATURES:
- No coding is required for integration
- Use LLM technology to provide natural replies.
- Showcase personalized deals with product cards in chat.
- Generative AI chat bot.
PRICING:
| Sandbox | Basic | Premium |
| $0/month | $16.20/month | $108.03/month |
3. ClickUp
It generates customer notes, email responses and status reports to achieve customer satisfaction by using intelligent task management with its AI-powered writing assistant. It can easily cover your support needs. It’s very flexible and can be used by anyone looking for any kind of customer support service. Let us discuss some of the key features that make it stand out in the market.
KEY FEATURES:
- AI-powered productivity for fast work
- View work your way (Different ways to see the data)
- Customizable in a click
- It plays well with all other AIs integrated before.
PRICING:
| Free | Unlimited | Business | Enterprise |
| $0/month | $10/month | $19/month | Custom Pricing |
4. Balto
It also provides support to your voice call support agents, providing them with a list of the most important calls and providing feedback on their responses so that they can enhance their performance and customer satisfaction in real time without any hassles. Provide many smart features, like key points and live chat, to chat managers for high-end support. Let us dive into its key features.
KEY FEATURES:
- Provides quality assurance
- Seamless integration with our CCaas
- Track real behavior in real-time.
- Ai-powered contact center at your tip.
PRICING:
Request a Demo.
5. Zandesk
If you’re in the customer support business, you don’t need an introduction to Zandesk. Zandeck is an AI-integrated one-stop solution provider for all customers and the support agent, as it seamlessly connects both of them on its unified interface so your support can tackle and provide assistance to your customer.
KEY FEATURES:
- Built-in voice capabilities to send voice notes.
- Zendesk offers AI-powered workforce management.
- AI-powered knowledge base.
- Maximum agent efficiency.
PRICING:
| Suite Team | Suite Growth | Suite Professional | Suite Enterprise |
| $69/month | $115/month | $149/month | Custom Pricing |
6. GrooveHQ
Comprehensive customer service platform, designed specifically for small businesses and small teams. Provides a simple and powerful customer support framework for users. User-friendliness and cost effectiveness make it a better choice and also delivers superb support to customers with its integrated AI. Now let us jump into its key features.
KEY FEATURES:
- Provides instant replies using AI
- Streamlined communication with customer support and
- Provides calls and chat insights and analytics
- Provide a live chat feature
- 25+ integrations make it powerful.
PRICING:
| Standard | Plus | Pro | Select |
| $6/month | $11.60/month | $19.60/month | $26/month |
7. Intercom
Its Ai chatbot is known as Fin. Fin provides safe, accurate answers while handing off complex tasks and problems to agent support. Fin knows various languages thanks to its machine learning and its big database provides various fast and customizable workflows for easier integration with your existing support process. Designed to help various industries and businesses, from small to large. Offers various tools for various supports, like proactive interactions and efficient communication across different channels.
KEY FEATURES:
- Used by 25,000+ Business
- Maximize productivity with a shared inbox
- AI chatbot for quick response
- Works on behavior data.
PRICING:
| Essential | Advance | Expert |
| $39/month | $99/month | $139/month |
8. Custify
Build for helping SaaS businesses reduce the stress of customer support teams to streamline their customer relations and enhance customer service. The AI alert system never lets anyone’s support request go unnoticed and enables the company to be more proactive and enhance customer satisfaction.
KEY FEATURES:
- Ensure Product Adoption and Reduce Churn
- Understand Your Customer Lifecycle
- Identify upsell opportunities to expand
- Proactively manage your customers in real-time
PRICING:
Will be shared by the sales department or request a demo.
9. Olvy
Built for the customer support team Olvy is very popular in customer support, as it helps them a lot in the feedback loop. Its several handy features, like a changelog, can collect user experiences excellently without any effort or hassle for customers. It uses AI to analyze thousands of pieces of user feedback in seconds, which would have taken days to do. Now let us talk about some more essential features related to the Olvy Ai support software.
KEY FEATURES:
- Answer what your users want.
- Generates your feedback reports and customer updates
- Find who is unhappy and a churn risk
- Identifies important things to fix.
- User and customer-friendly outputs.
PRICING:
| Free | Essential | Business | Enterprise |
| $0/month | $60/month | $300/month | Custom Pricing |
10. Ultimate
A global leader in customer support automation. With a no-code design. It is one of the best customer support tools used by many big tech and e-commerce companies. It dedicates its AI to customer problem solving and you can add data on previously asked questions. With the help of that data, machine learning will create answers related to the questions asked. Here are some of the key features of the Ultimate AI customer support software.
KEY FEATURES:
- It is built without code just drag and drop
- Track performance and create reports
- Brand-mimicking Ai
- Grate UI & UX
- Easily integrates with any platform
PRICING:
Will be shared by the sales department or request a demo.
11. Freddy AI
It is best for a customer support team that wants to automate tasks. It’s a chatbot developed and created on a CRM platform framework. It can provide support and solutions to queries and problems in more than 47 languages. It is one of the most advanced in terms of languages. It works across chat and messaging apps.
Learning from its previous knowledge base and FAQs, it prepares itself for future questions and can answer the question with the same problem placed in different phrases with the help of its machine learning.
KEY FEATURES
- Used by top MNCs like Phonepee
- Tons of features and tools for efficient workflow
- Record data in the base for future replies
- Trusted by 60,000+ Businesses of all sizes
PRICING
| Growth | Pro | Enterprise |
| $33.79/month | $79.54/month | $128.72/month |
12. Siena
Conversational and customer service support AI chatbots built for commerce brands. This chatbot learns from previously asked questions and interactions. Works with all types of platforms like Email, SMS and social messaging platforms, offering a vast channel experience to target all types of audiences Use details from its knowledge database to resolve pre-purchase queries, help businesses and ease buyer friction.
KEY FEATURES
- Human empathy in every interaction
- Effortless omnichannel management
- Resolves issues instead of deflecting them
- Seamlessly handles multiple intents & complex tasks
PRICING
Will be shared by the sales department or request a demo.
CONCLUSION
If you’re looking to integrate chatbots and AI customer support software into your websites for better customer support and assistance, you should look into these AI-based chatbots and choose one of them according to your requirements based on price and key features.
We hope this blog has helped you in many ways, like finding the best AI chatbot or increasing your knowledge of the same.
